Frequently Asked Questions
"furniture made simple", and we mean it.
last updated August, 2017
  • BUYING

  • Is delivery available?

    Yes, white glove delivery is available on all purchases. Pricing is dependent on the destination zip code, as outlined below:

    Zone 1 Zone 2 Zone 3
    $29 on orders less than $300 $49 on orders less than $300 $79 on orders less than $300
    FREE on orders $300 or more $29 on orders $300 - $799 $49 on orders $300 - $799
    FREE on orders $800 or more $29 on orders $800 - $1499
    FREE on orders $1500 or more

    The delivery fee is the same, regardless of quantity purchased. Our standard white-glove service includes first floor service only. Transport to a higher building floor is available for $12 per flight of stairs or elevator use for each item. Additional fees may apply for certain residence situations.

  • What days is delivery available?

    Delivery is currently available every Tuesday, Thursday and Sunday. Following a purchase, our support team will work with you to confirm a day / time that best fits your schedule.

  • Can purchases be cancelled or returned?

    All purchases are eligable for a refund, less applicable delivery and restocking fees, at point of receipt, for any reason. For example, if you are unsatisfied by the quality of an item you purchased for delivery, you are able to send it back with the truck.

    Once items are received and accepted, all sales are final. Purchases can be cancelled; cancellations within 24 hours of scheduled delivery will be subject to the resulting delivery fee.

    Resulting delivery fees are assessed on the total value kept. Restocking fees are %5 of the item purchase price.

  • If I purchase for pickup, how soon does an item need to be picked-up?

    Pickup purchases need to be picked-up within 30 days of purchase. Pickup purchases are eligable for return only during the first 10 days following a sale; after 10 days all sales are final. Unless a return is requested due to an undisclosed issue with the item, the refund will be subject to a 5% restocking fee.

  • Where do pickups occur and on what day?

    All pickups occur at 3604 S. Iron St. in Chicago, IL every Monday/Wednesday, 11am-7pm.

  • Is it possible to rent furniture, instead of buying it?

    MarketSquare rentals are available to approved industry partners. More information on our furniture rental program can be found here.
  • SELLING

  • What does it cost to list items through MarketSquare?

    Listing items includes pick-up, photography and warehousing. Following a successful sale, we send you 60% of the proceeds less a one-time pickup fee of $39-89 (zip code dependent) and any additional fees resulting from service upgrades. Service upgrades include, but are not limited to, use of stairs, use of an elevator, bed frame handling, and items containing glass; a complete list of upgrades can be found in our current consignment terms of service document.

  • How long do items list for sale on MarketSquare?

    All items list on MarketSquare for 120 days, including an initial full-price list period of 60 days.

  • What happens if an item doesn't sell within 60 days?

    Items that do not sell after 60 days, remain on the site for another 60 days, with gradual price reductions thereafter until sold. Following a completed 120-day period, if an item still hasn't sold, consignors are able to pick it back up, or MarketSquare can donate it to one of our charity partners on their behalf.

  • Are there furniture & decor items MarketSquare will never accept?

    MarketSquare does not accept sleeper sofas, or any upholstery that has been exposed to pets.

Still have questions?
Contact us here.